1 Error Overview

Error Overview

Flexiti uses conventional HTTP response codes to indicate the success or failure of an API request. In general:

Codes in the 2xx range indicate success.
Codes in the 4xx range indicate an error that failed given the information provided (e.g., a required parameter was omitted, a transaction failed, etc.).
Codes in the 5xx range indicates an error with Flexiti's servers.

Some 4xx errors that could be handled programmatically include an error code that briefly explains the error reported.

HTTP Status Code Summary

HTTP Status Code	Type	Status
200	Success	Everything worked as expected.
401	Unauthorized	An error with the Merchant authentication. Wrong or expired access token.
403	Forbidden	Request is forbidden for the level of access granted.
404	Not Found	The requested resource doesn't exist.
409	Bad Request	The request was unacceptable, often due to missing a required parameter or wrong format.
465	Blocked	Blocked a request that contained a malicious payload.
466	Blocked	Blocked a request due to an ACL rule.
467	Blocked	Blocked a request because it was Geo-blocked.
500	Server Errors	Something went wrong on the Flexiti side. (These are rare.)

*465/466/467 Status codes can be treated the same way as 403.

General Debugging Notes

If at anytime you receive an error for “general_error”, please email implementation@flexiti.com, as the issue is likely related to your account set-up.

General Input Errors

Input errors will tend to follow this model:

message: "Some inputs are wrong or missing!"

error: "wrong_inputs"

error_fields:

"param": "parameter_name",

“msg”: “error message”

"value":"parameter_value",

Example Response

{
    "url": "/flexiti/pos-api/v2.5/client-id/flexitidemo/customers/828930/verify",
    "message": "Some inputs are wrong!",
    "error": "wrong_input",
    "field_errors": [
        {
            "param": "email",
            "msg": "invalid",
            "value": "johndoe@"
        }
    ]
}

Merchant Integration Endpoint Errors

POST /oauth/token

Code	Error	Scenario
400	invalid_client	Wrong or missing client id or client_secret
400	invalid_request	Invalid or missing grant_type parameter
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	wrong_inputs	Invalid parameter

GET /client-id/{clientId}/i18n

Code	Error	Scenario
409	general_error	A generic error covering back-end process issues
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	wrong_inputs	Invalid parameter

POST /client-id/{clientId}/widget/init

Code	Error	Scenario
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	wrong_inputs	Invalid parameter

Credit Application Endpoint Errors

POST /client-id/{client_id}/apply

Code	Error	Scenario
400	general_error	A generic error covering back-end process issues
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	application_create_error	There was an error creating the Credit Application due to a 3rd party timeout
409	tos_agreement_required	Terms and Conditions missing or not agreed
409	customer_already_exists	Customer applying already has an account
409	not_verified	For the online channel, the /apply payload contains different personal information than the /init payload using the same token, or incorrect widget_session_id
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	account_type_not_permitted	The merchant is not able to support applications for this account type.
409	wrong_inputs	Invalid parameter

Customer Endpoint Errors

GET /client-id/{client_id}/customers/lookup

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Customer Account not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	user_not_able_to_purchase	Customer account status different to normal (NNOR)
409	user_not_active	Customer Account is not activated
409	merchant_not_support_nonprime_regularpurchase	Customer is non-prime and the Merchant does not accept non-prime or have the appropriate plans.
409	wrong_inputs	Invalid parameter

GET /client-id/{client_id}/customers/search

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Customer Account not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	wrong_inputs	Invalid parameter

POST /client-id/{client_id}/account/{account_number}/verify

Code	Error	Scenario
400	sms_not_valid_phone	Phone number on file invalid/missing
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Customer Account or VCC is not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	merchant_override_is_not_allowed	Merchant is not configured for Merchant Override
409	regular_purchase_bypass_is_not_allowed	Customer does not qualify for a regular purchase bypass Regular Purchase Bypass is not available in this channel
409	piw_mismatch	Personal Identification word entered does not match what is on file for the customer
409	secret_answer_mismatch	Security question answer does not match what is on file for the customer
409	wrong_inputs	Invalid parameter
409	tries_exceed	The wrong security answer has been attempted on this account more than three times in the last 48 hours.

POST /client-id/{client_id}/accounts/{account_number}/close

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Customer Account not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.

POST /pos-api/client-id/{client_id}/accounts/{account_number}/calculate-interest

Code	Error	Scenario
404	not_found	Customer Account not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	wrong_inputs	Invalid parameter

Transaction Endpoint Errors

POST /client-id/{client_id}/transactions

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Customer Account, VCC, or transaction not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	invalid_transaction_type	wrong value for transaction type in the request
409	wrong_verification_code	Verification code entered is incorrect
409	verification_code_required	Verification code is a required parameter.
409	user_not_active	Customer Account is not activated
409	user_not_able_to_purchase	Customer account status different to normal (NNOR)
409	limit_payment_amount_24	Payments made on the account exceed the $10,000/day limit
409	not_enough_credit	Customer does not have enough open to buy for transaction amount
409	not_verified	For in-store channel the request_id does not match the one passed in the /verify endpoint
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	account_type_not_permitted	The merchant is not able to support this account type (open/closed loop scenarios)
409	vcc_account_mismatch	The vcc number being passed in the request does not belong to the account number.
409	wrong_inputs	Invalid parameter

POST /client-id/{client-id}/authorization

Code	Error	Scenario
404	not_found	Customer Account or VCC not found
404	customer_identity_not_found	the customer didn’t pass through the widget or was not authenticated properly
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	credit_exceeded	Amount requested plus interest is greater than the available credit of the customer account.
409	not_permitted	API credentials do not have sufficient permissions to perform an authorization
409	general_error	A generic error covering back-end process issues
409	auth_not_allowed	Merchant has not been configured for preauthorization
409	plan_term_not_set	Merchant has not been configured for the financing option (Plan and Term or Regular Purchase).
409	plan_term_not_available	Plan and Term for prime category for a non-prime customer. Plan "DP - SAC Interest Accrues" for a QC customer. Plan "DP - SAC No Payments + No Interest Accrued" for a ROC customer.
409	user_not_able_to_purchase	Customer account status different than normal (NNOR)
409	not_verified	For in-store channel the request_id does not match the one passed in the /verify endpoint for online channel the widget_session_id does not match the one used on the /init endpoint
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	account_type_not_permitted	The merchant is not able to support this account type (open/closed loop scenarios)
409	vcc_account_mismatch	The vcc number being passed in the request does not belong to the account number.
409	wrong_inputs	Invalid parameter

GET /client-id/{clientId}/authorizations

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	date_from_bigger_than_date_to	The From date is later than the To date
409	wrong_inputs	Invalid parameter

GET /client-id/{clientId}/authorization/{authorizationId}

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
400	not_found	Authorization ID not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	wrong_inputs	Invalid parameter

POST /client-id/{clientId}/authorization/{authorizationId}/release

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Authorization ID not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	generic_error	A generic error covering back-end process issues
409	authorization_ended	Credit authorization has “closed” status
409	auth_amount_exceeded	Release amount is greater than the remaining credit authorization amount.
409	not_permitted	The employee doesn’t have enough permissions to perform the release
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	wrong_inputs	Invalid parameter

POST /client-id/{clientId}/authorization/{authorizationId}/capture

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Authorization ID not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	authorization_ended	Credit authorization has “closed” status
409	auth_amount_exceeded	Capture amount is greater than the remaining credit authorization amount.
409	not_permitted	The employee doesn’t have enough permissions to perform the capture, or; Credit authorization has “unauthorized” or “onhold” status
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	wrong_inputs	Invalid parameter

POST /client-id/{clientId}/authorization/{authorizationId}/capture/{captureId}/return

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Authorization ID, Capture ID, or VCC not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	capture_amount_exceeded	Return amount is greater than the remaining captured amount.
409	return_date_exceeded	Capture creation date is more than 100 days old.
409	wrong_transaction_type	The capture is not related to a promotional purchase
409	not_permitted	The employee doesn’t have enough permissions to perform the return
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	account_type_not_permitted	The merchant is not able to support this account type (open/closed loop scenarios)
409	vcc_account_mismatch	The vcc number being passed in the request does not belong to the account number.
409	wrong_inputs	Invalid parameter

POST /client-id/{client_id}/accounts/{account_number}/refund

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
404	not_found	Customer Account, VCC, or Capture ID not found
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	refunds_limit_exceeded_amount	Refund amount exceeds account balance limit.
409	external_location_id_not_found	The external location ID being passed is not registered with Flexiti
409	account_type_not_permitted	The merchant is not able to support this account type (open/closed loop scenarios)
409	vcc_account_mismatch	The vcc number being passed in the request does not belong to the account number.
409	capture_amount_exceeded	Return amount is greater than the remaining captured amount.
409	wrong_inputs	Invalid parameter

GET /client-id/{clientId}/captures

Code	Error	Scenario
403	Insufficient scope: authorized scope is insufficient	Scope of the token is not sufficient to access the endpoint
409	invalid_role	The Developer Portal account being used is not provisioned for the API being accessed. Please contact Flexiti Implementation Support.
409	general_error	A generic error covering back-end process issues
409	date_from_bigger_than_date_to	The From date is later than the To date
409	wrong_inputs	Invalid parameter

Flexiti Documentation (Public)

Error Handling - POS API